Claim Form (LTL and Warranty)

Product Breakage

Thank you for contacting Seasonal Living regarding the damaged merchandise you have received. We are sorry that your merchandise has arrived damaged. We need additional information from you to facilitate filing a damage claim on your behalf. Please provide us with the following information:

Purchasing Customer Account Name
Your Bill of Lading Pro #*
Seasonal Living Merchandise Invoice #*
Date you received your shipment*
MM slash DD slash YYYY
Did you notice if there was any damage to the outer packaging at the time of delivery?*
- Yes
- No
If Yes...*
- Did you make a note of all damage on the delivery receipt in the presence of the delivery driver?
- Did you open up any portion of the pelletized merchandise to inspect merchandise while the delivery driver was present?
- Did you have the delivery driver initialize against your damage notifications on the delivery receipt?
Check all that apply
When did you first notice damage to the delivered merchandise?*
MM slash DD slash YYYY
When did you first contact Seasonal Living about damage to your shipment?*
MM slash DD slash YYYY
Did you take photos of the shipment upon arrival?*
- Yes
- No
Please submit clear / easy to see photographic evidence of the crate / packaging materials and clearly label all images so that we can understand what we are looking at
Max. file size: 36 MB.
Max. file size: 36 MB.
Max. file size: 36 MB.
Max. file size: 36 MB.
Max. file size: 36 MB.
Max. file size: 36 MB.
You must retain all damaged merchandise, crating and packaging materials until a claim is processed. If you choose to discard any packaging materials, you may void your claim with the delivery company and or Seasonal Living
Is there any additional / pertinent information you believe we should know about that may assist us with processing a claim?

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