ANNOUNCING AN EXCLUSIVE *FIRST* FOR OUR INTERIOR DESIGNER CUSTOMERS: THE SEASONAL LIVING/MULBERRY PROTECTION PLAN!
We are thrilled to announce a protection plan available only to our interior designer customers who are specifying our products for RESIDENTIAL USE.
THE BACKSTORY:
As you may know, many retailers, both brick and mortar and e-commerce, offer protection plans for their customers. These programs are very popular.
And we know you, our interior designer customers who are owners of or working within an independent design business, would like to offer something similar to support your clients.
We’re excited to be the first wholesaler manufacturer company in the US furniture industry to be able to bring this opportunity to you. Now, if you’re an independent interior designer specifying our products for a residence, you can offer the Seasonal Living/Mulberry 3 or 5 year protection plan to your own residential clients, a plan that delivers added value and peace of mind to your clients and saves you time and money, too.
As you know if you’re an interior designer reading this, you’ve probably had clients take delivery of furniture, and, later – sometimes years later – call you to find out how to take care of an accidental damage problem. You’re happy to help, of course, but you know it also costs you time and money to take care of that problem.
Whether for a spill, a stain, a chip, a chewed corner, a scratch, you know how much time it takes to solve that problem, right? And sometimes, you can’t fix or solve their accidental damage problem, which leaves your client upset, even though it wasn’t your fault.
By purchasing our new Seasonal Living/Mulberry Protection Plan [ that covers accidental damages from Day 1 and extends to cover accidental damages either 3 or 5 years after our Limited Manufacturer’s Warranty expires], you will save yourself time and be able to deliver to your clients an exceptional customer service client care experience should they ever have an issue while the protection plan’s policy is in force.
Before we go into the details of it, we want to thank all of you, our interior designer customers reading this, for being such an important part of our growth over these past few years. We appreciate you very much.
We constantly seek to give you the opportunities, like the ability to be featured in Seasonal Living Magazine, [even if you’ve never specified our products], and to be featured on our blog and on our social media channels whenever you do finish an exciting new project that includes our products, that empower you to thrive in your business. [ See submission guidelines at the end of this post ].
We also seek to communicate with you as honestly as possible at all times, and the blog post we wrote about the global supply chain and the logistics challenges in our industry [ linked to at the bottom of this post ] is one example.
Offering you, interior designers, our new protection plan, in partnership with industry leader Mulberry, is one more way we can now serve your desire to deliver an elevated client experience, similar to what our retailer customers currently offer, when you specify our indoor/outdoor products for your client’s homes.
AN OVERVIEW
A recent consumer survey conducted by Mulberry showed that more than nine out of ten (91%) of consumers with kids and 82% of those with both kids and pets were likely to buy a product protection plan, and 74% of child-free and pet-free consumers were likely to purchase one. [ See the survey linked to at the bottom of this post].
With our new Seasonal Living/Mulberry Protection Plan, we can now offer you, our designer customers, a way to help you save time if accidental damages occur from Day 1 of purchase and extending either 3 to 5 years [depending on what protection plan you purchase ] after our Limited Manufacturer’s Warranty expires.
As you know, most limited manufacturer warranties, [ours included] only cover defects in materials and workmanship, not accidental damages.
To find the Limited Manufacturer’s Warranty on any of our products, click the + sign on our product pages, as shown below.
Our new Seasonal Living/Mulberry Protection Plan covers furniture made of fabric, wood, lightweight concrete, including sofas, tables, dining chairs, accent chairs, lounge chairs, stools and accent stools.
If you are as excited as we are about this, and you are a designer reading this, and you do not yet have an account with us, please use the below link to get approved for your trade account. This new protection plan may ONLY be purchased online at seasonalliving.com and only if you have an established online account with Seasonal Living:
Once approved by your area’s sales representative, you will have full access to your personal private customer portal, 24/7, where you can:
1. Check in stock inventory in our Dallas area warehouse, updated in real time.
2. See pricing for the protection plan for each individual product you’re specifying for a residence. Each product will have a different price. Please note: this plan isn’t available for commercial specifications at this time as Mulberry does not offer it for commercial application.
3. Place your orders for both products and the warranty plan, when you’re ready.
Here’s a quick visual summary of what we’ve just discussed.
THE DETAILS. YOUR QUESTIONS, ANSWERED.
We know you must have many questions right now about *how it works* and *what’s covered*. In the following paragraphs, we will attempt to answer all of your questions, but if at any time you have more, please contact us at sales@seasonalliving.com.
What Types of Accidental Damages Does The Seasonal Living/Mulberry Protection Plan Cover?
This protection plan covers the following types of accidental damages:
• Food & Beverage Stains
• Human & Pet Bodily Fluids
• Pen Ink Stains
• Accidental Rips & Tears
• Burns & Heat Marks
• Stains from Suntan Lotions & Oils
• Stains from Cosmetics
• Bleach & Chlorine Stains
• Broken Welds
• Chipped, Dented & Scratched Surfaces
• Broken Handles & Hinges
• Broken Tabletops
And we all know how pets and children, adorable and loved as they are, can wreak havoc….
Not to mention how difficult it can be to manage problems from stains and spills.
Imagine now being able to provide your clients with online access to Mulberry’s customer care portal, 24/7, if you purchase the 3 year or 5 year protection plan for them, so they can get these accidental damage issues resolved on their own – and quickly!
Here’s a summary graphic for you to PIN, if you’d like, to Pinterest, to help you remember the types of accidental damages the Seasonal Living/Mulberry Protection Plan covers.
WHEN DOES COVERAGE BEGIN?
Coverage for accidental damages begins the date of delivery but does not include defects in materials and workmanship until the Limited Manufacturer’s Warranty expires.
As noted in the paragraphs above, please check each product you purchase from us for our Limited Manufacturer’s Warranty details, available on the product pages on our website in the dropdown menu. Please note that different products have different limited manufacturer warranty periods.
HOW LONG DOES COVERAGE LAST?
Your clients are covered for 36 or 60 months depending on which plan you purchase for them – from the date of delivery.
HOW DO I PURCHASE THE PROTECTION PLAN?
Again, this plan is only available to our designer customers specifying for residential use. If you are one, please log in to your private customer portal to purchase. If you do not yet have an account with us, and you are designer, please use this link to get approved for your personal trade account:
Once approved, you can log in anytime, 24/7, and see the pricing for the protection plan associated with any product.
This is an image of how it will look and where to find the pricing once you log in. Notice that you will also be able to get your other questions easily answered there, too.
IS SHIPPING AND HANDLING INCLUDED IN THE TERMS OF THE PROTECTION PLAN?
Yes, Mulberry covers all shipping (and repair) costs associated with the resolution of an approved claim.
HOW IS THE COST FOR THE PROTECTION PLAN CALCULATED?
The cost is based on averages. It is not a flat percentage on top of all our products. Please check your private customer portal anytime, 24/7, for the protection plan cost associated with each product.
CAN I PURCHASE IF MY ORDER HAS ALREADY SHIPPED TO MY CLIENT?
In the event you, the designer, want to purchase the Seasonal Living/Mulberry Protection Plan after your items have shipped, you will have 5 calendar days to purchase the 36 or 60 month plan via the Mulberry post purchase program. If you need help with the details, please contact us at sales@seasonalliving.com.
HOW CAN I ASSIGN OWNERSHIP OF THE SEASONAL LIVING/MULBERRY PROTECTION PLAN TO MY CLIENT? IS THERE A DEADLINE?
You, as the designer, can assign ownership by logging in to getmulberry.com and following the prompts to assign the plan to a new user. There is no deadline to passing the protection plan’s policy over to your client as long as the protection plan’s policy period is active.
WHEN DOES THE SEASONAL LIVING/MULBERRY PROTECTION PLAN KICK IN? AFTER OR AT THE SAME TIME AS OUR LIMITED MANUFACTURER’S WARRANTY PROGRAM?
The Seasonal Living/Mulberry Protection Plan runs concurrently with our Limited Manufacturer’s Warranty. As noted already, please be aware that our products have different Limited Manufacturer Warranty periods and that our Limited Manufacturer’s Warranty covers defects in materials and workmanship only.
Won’t it be a good feeling to know your clients will be well served by our friends at https://www.getmulberry.com if you purchase this plan for them when specifying our indoor/outdoor furniture?
And won’t it be a good feeling for you, when you get that call in 2-5 years, asking for your help in repairing an accidental damage issue, to know that you will be able to tell your client, “You purchased an accidental damage protection plan. All you have to do to get this resolved is to log on to your customer portal at Get Mulberry anytime it’s convenient for you, 24/7, and get your claim approved. They’ll take care of everything for you.”
Because you never know…
As always, we thank you for taking the time to read our blog. We appreciate each and everyone of you.
If you are seeking to hire a designer to help you with your residence, so you can take advantage of our new Seasonal Living/Mulberry protection plan program, we invite you to reach out to us at sales@seasonalliving.com. We’d be happy to help you find one of of our valued customers in your area to assist you.
The Team At Seasonal Living
Gary Pettitt
CEO and Founder
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As promised above:
Our post on the global supply chain and the challenges with furniture logistics:
The consumer survey post re: product protection data
If you have a project utilizing our products to submit to us for a possible feature on our blog, please send images and a short paragraph on the backstory to editor@seasonalliving.com.
If you have a modern indoor/outdoor oriented project you’d like us to consider for Seasonal Living Magazine, please send images and a short paragraph on the backstory to editor@seasonalliving.com. Projects featured in the magazine do not have to include our products, but we do give preference to those that do, as long as they fit with the aesthetic of the magazine. We must be able to secure written permission from your photographer for a project to be featured in the magazine, and you must have hi-res editorial quality photographs.
See the current issue of Seasonal Living Magazine here: https://seasonalliving.com/seasonal-living-magazine.